Energy & Utilities AI
Talk to My Energy (TTME)
AI-powered energy intelligence and customer support platform
Overview
TalkToMyEnergy (TTME) is an AI platform that makes energy data easy to access and act on. Utilities, building operators and enterprises use its AI assistants to explain bills and usage, flag anomalies and overuse, and automate customer support across chat, voice and embedded channels.
The challenge
Energy customers and operators struggle to understand usage and bills, and utility call centres are overloaded with routine billing and consumption questions.
Key features
Real-time usage monitoring
Live consumption data for customers, tenants and operators.
AI support automation
Chat and voice (IVR) assistants deflect routine questions and escalate complex ones.
Anomaly and overuse alerts
Predictive alerts flag unusual consumption before it becomes a costly bill.
Green Button data upload
Customers can upload Green Button usage files for instant, personalised insights.
Choice of AI models
Runs on Amazon Bedrock, OpenAI, Azure OpenAI or Hugging Face models, selected per request.
Contact-centre integration
Works with platforms such as Genesys, Amazon Connect, NICE, Avaya and Oracle.
How it works
- Connect energy data: meter and account data, or Green Button usage files.
- Deploy TTME's AI assistants as chatbots, voice bots or widgets on a website, app or portal.
- Customers and operators get real-time insights, usage alerts and billing explanations.
- The models keep learning from interactions, improving anomaly detection and answers over time.
Technology
- Python
- Django
- LangGraph
- PostgreSQL + pgvector
- ChromaDB
- Amazon Bedrock
- React
- Speech-to-text / TTS
Have a similar challenge?
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